My garage door broke about a month ago. Unfortunately I was never home from work to take care of having it repaired. I was off for the holiday break and decided to try and have it repaired. I originally called another local company in the area but they would not be able to come out for a couple of weeks. So I went on Home Advisor and looked up Gulf States Overhead Door. I called Home Advisor and they connected me with John from Gulf States. He was extremely nice and had me try and describe what was going on. He asked me a variety of questions to try and troubleshoot the issue on the phone. After describing the issue, he knew what the issue was at a 99.999%% confidence level! He was able to send a repair man out THE NEXT DAY, which fit in perfect with my time off from work. We set a time for the appointment. The repair man, Rusty, called me about 30 minutes from the appointment time to confirm which was great. Unfortunately Rusty's truck's tire went flat on the way out to my home. BUT...Rusty called me every 20 minutes to give me an update on his tire being fixed and let me know he is still coming to fix the door. Once he arrived, he explained everything to my husband and me, had the part on his trailer thanks to John, and had the door fixed in about 25 minutes. He lubricated the door to get all the squeaks out and made sure it was working properly. He cleaned up the parts and tools he used and loaded the broken piece into his trailer. He was very courteous and great at his job! I would recommend that anyone that needs their garage door installed, repaired, or maintained call Gulf States Overhead Door!